Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will assist in user helpdesk tasks by setting up new workspaces, handling support requests, maintaining documentation, and helping with login issues and hardware support.
Job Technologies
Your role in the team
- Preparation and setup of new workstations & hardware support
- Onboarding of new employees and support during their start
- Return and inspection of devices upon departure
- Maintenance of checklists and documentation
- Acceptance, categorization, and prioritization of incoming tickets
- Gather missing information and forward to specialist groups
- Processing simple standard requests (e.g., unlocking user accounts, password resets)
- Follow-up on open tickets and maintenance of ticket status
- Assistance with login issues as well as Outlook, Teams, and Office questions
- Assistance with VPN and remote access
- Maintenance of instructions, FAQs, and documentation of common issues
- Support with mass mailing and organizational coordination
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Our expectations of you
Qualifications
- You are enrolled in a business, IT, or process-oriented degree program such as Business Administration, Business Informatics, or Industrial Engineering.
- You work in a structured manner, independently, and proactively drive topics forward.
- You impress with strong teamwork skills and clear communication.
- Due to your service orientation, you have no qualms communicating with our customers.
Experience
- You are proficient with MS Office and ideally have some initial experience with Confluence or Jira.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Hausbank München eG Bank für Haus- und Grundbesitz
We are a leading financial services company in the Munich banking center and offer our customers more than 100 years of experience, over 220 employees and total assets of EUR 3.6 billion.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Student trainee in the User Helpdesk
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
