Job
In this role, you handle 2nd and 3rd level IT support requests, perform troubleshooting, and configure client-server components while collaborating closely with departments and international partners.
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Job technologies
Your role in the team
- 2nd & 3rd level remote support for our worldwide branches and dealers in projects and troubleshooting as the main point of contact.
- Support in the improvement and development of our products.
- Independent handling of service requests as well as qualifying, documenting, and prioritizing fault reports.
- Installation and configuration of necessary client-server software components via remote access.
- Documentation of reported issues and requests in our ticketing system.
- Support for our specialist departments, interface function between business units.
- Training of our partners and branches remotely and in Heidelberg.
Our expectations of you
Education
- Successfully completed vocational training or a bachelor's degree with an IT focus (entry-level candidates possible).
Qualifications
- Very good spoken and written German and English skills required.
- Knowledge in Windows network administration as well as in virtualization environments.
- High social competence as well as good communication skills.
- Even in stressful moments, you keep an overview, and your curiosity and perseverance lead you to new solutions.
- Excellent analytical skills.
- Strong service and team orientation.
- Meticulous and reliable work ethic.
- High sense of responsibility.
Experience
- Initial professional experience in the field of information technology, e.g., in 2nd Level IT support, as a system administrator, or in IT service is desirable.
What we offer
- Options for mobile working to promote work-life balance.
- Flexible working hours based on trust.
- Attractive location in Heidelberg with connection to the main train station and the highway.
- Cost subsidy for the job ticket.
- Company bike for private use within the scope of a bike leasing offer.
- Parking facilities as well as bicycle cellar.
- Fitness subsidy for Pfitzenmeier, Venice Beach, FitBase, and Urban Sports Club.
- Attractive, performance-oriented compensation.
- Further training and development opportunities as well as a digital learning platform.
- Company pension scheme.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Heidelberg Engineering strives to improve ophthalmology through sustainable solutions and thus support physicians in their patient care. To this end, new technologies for imaging and healthcare IT are constantly being developed and optimized. Since its founding in 1990, the company has worked closely with scientists, physicians and industry partners to maximize the clinical benefits of innovative products.
- 1990
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector · Internet, IT, Telecommunication
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