Job
- Level
- Experienced
- Location
- Pfullendorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle 1st-level IT support inquiries, resolve hardware and software issues remotely or on-site, and assist in the installation and optimization of IT processes and applications.
Your role in the team
- Our IT is the data highway of Geberit. In the IT Service Center, all inquiries and tickets from our customers worldwide are consolidated. As an IT Service Engineer (m/f/d), you will take on the following tasks:
- Telephone processing of IT hotline orders (German and English) including documentation
- 1st-Level Support: Handling incidents and service requests via phone, email, or ticketing system
- Troubleshooting hardware and software issues via remote control or directly at employees' workstations, as well as installing new hardware and software components.
- Supporting employees in the effective use of our applications in daily operations
- Identifying optimization potential and actively contributing to the continuous improvement of our processes and environment
- Execution of minor projects within the Service Desk (evaluations, rollouts, standardization)
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) for system integration or a comparable technical qualification with further training in the IT field
Qualifications
- High service orientation and passion for excellent customer support
- Excellent spoken and written German and English skills
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What we offer
- Open corporate culture
- Reliable employer
- Fair Compensation
- Optimal Entry
- Services and Discounts
- Occupational Health Management
- Flexible working time models
- Diverse further training and international assignments
- Attractive retirement benefits
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Geberit
The Geberit Group is a market-leading global supplier of sanitary technology. The product range is designed for new buildings, renovations and modernizations
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
IT Service Engineer
- Location
- Pfullendorf
- Working Model
- Onsite
- Diversity
- Open for all genders
