Job
In this role, you will handle 1st & 2nd level support tickets, manage user accounts, maintain networks and virtualization environments, document customer inquiries, and collaborate with sales on proposals.
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Job technologies
Your role in the team
- You are the point of contact for our customers and responsible for handling troubleshooting cases in 1st & 2nd level via ticket system.
- You keep Key-Account Managers, Project Managers, and Service Managers actively informed about the status of customer orders and disruptions.
- You are responsible for updating the documentation and supporting the sales team in preparing offers.
- You log issues related to the clients' specialized applications and, if necessary, escalate the disturbance to the software manufacturer.
- You are responsible for installation, configuration, and operation of, for example: user accounts, data cabinets, access points, client PCs, VPN connections, WLAN networks, virtualization environments, Docker, email, databases, firewall systems, complex network systems, and cloud technologies.
Our expectations of you
Education
- A successful completion of a technical or commercial training with a focus on IT is advantageous but not mandatory.
Qualifications
- Independent action, a friendly demeanor, and a customer-oriented approach on the phone.
- A good linguistic expression that makes it easy to understand error descriptions.
- A strong team and customer orientation.
- Very good knowledge of German and good knowledge of English.
- Persistence in troubleshooting even in tricky support cases.
Experience
- Experience in technical support.
Benefits
Health, fitness & fun
Food & drink
Work-Life-Integration
Topics you will work on
Job locations
About your employer
GECKO steht für innovative Software-Entwicklung. Ob Shop oder Buchungssysteme großer Touristikunternehmen - wir lieben es, die IT-Prozesse unserer Kunden beständig aktuell zu halten und zu erneuern. Und die lieben unsere Qualität und Verlässlichkeit - seit 1990. Diesem Anspruch werden wir mit motivierten Kollegen gerecht. In kleinen Teams und mit flachen Hierarchien sind wir stets am Optimieren, Aushecken, Tüfteln und Kreieren.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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