Job
In this role, you will administer and optimize real-time communication solutions and provide 3rd level support while collaborating closely with customers and service providers to ensure service performance.
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Job technologies
Your role in the team
- Administration and deployment of real-time communication solutions.
- Identification and implementation of optimization and automation opportunities using standard solutions commonly available on the market.
- Ensuring the continuous operational readiness and ongoing development of our customers’ real-time communications.
- Interface between customers, service providers, and internal organizational units.
- 3rd-level support and consulting for our customers.
- Configuration and parameterization of services, as well as ensuring a rapid restart.
- Analysis of service performance, including compliance with service-level agreements.
Our expectations of you
Education
- Completed vocational training as an IT specialist or an equivalent qualification with relevant professional experience.
Qualifications
- Good knowledge of coding and scripting, e.g., Python, Perl, or PowerShell.
- A strong interest in contributing to real-time communication services.
- Willingness to participate in rotating on-call duties.
- Team spirit, enjoyment of collaboration, and a self-directed approach to work.
Experience
- At least 2 years of professional experience administering real-time communication solutions.
- Experience managing service providers and a passion for advising customers.
What we offer
- 38 hours / week.
- Part-time remote work possible.
- From €59,417 per year.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
Finanz Informatik is a leading IT service provider for the Sparkassen-Finanzgruppe, headquartered in Frankfurt am Main. We serve 385 savings banks, six state banks and numerous other customers from the financial sector. Our goal is to provide our customers with the best possible technological infrastructure so that they can successfully achieve their business goals.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 4.4
- Team culture
- 3.5
- Career growth
- 3.2
- Engineering
- 3.0
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