Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will configure applications, implement technical solutions, and conduct tests to ensure all customer requirements are met in construction projects. You will closely collaborate with consultants and support teams.
Job Technologies
Your role in the team
- The Solution Specialist plays a crucial role in ensuring customer satisfaction and project success by supporting clients in their digitalization journey for construction projects.
- They contribute to the development and implementation of technical solutions that meet customer requirements and drive efficiency and productivity.
- Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.
- Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
- Testing and quality assurance: Test the customized solutions from a user's perspective and document the testing procedures to ensure thorough quality assurance.
- Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution's quality.
- Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
- Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
- Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise to support their work.
- Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
- Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.
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Our expectations of you
Qualifications
- Fluent German and English language skills are mandatory - French highly appreciated.
- Prerequisite: databases SQL Server, Oracle, scripting PowerShell, Microsoft technologies Windows Server, IIS, COM+, etc., XML.
- Aptitude and ability to understand and configure software solutions.
- Detail-oriented with the ability to document procedures accurately.
- Self-motivated with a desire to learn and grow in the field of solution implementation and support.
- Ability to work collaboratively in a team environment.
- Vertrautheit mit Prozessen und Fachbegriffen der Bauindustrie ist von Vorteil.
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What we offer
- Hybrid working | Work from abroad | Flexible working hours | Thinkproject Academy | Free English lessons | Unlimited learning | Headspace community access | Women's Network | Corporate volunteering | Social events.
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Topics You Will Work On
Job Locations
About Your Employer
Thinkproject
Thinkproject transforms information from data and human interactions into valuable insights. By combining insights and know-how, owners, stakeholders, contractors and developers can significantly improve the sustainability and efficiency of their projects.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Culture
3.5Workingconditions
3.7Career Growth
3.4Engineering
3.4
Software Support Specialist
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
