Job
In this role, you will analyze technical issues for customers remotely, assist them with workflow and system questions, and document solutions in the ticket system. You will also conduct training sessions and identify recurring problems.
This listing has been machine translated. Show original
Your role in the team
- Analyze and resolve technical issues for existing customers remotely
- Systematically identify the causes of errors and resolve them sustainably
- Support customers with workflow and system-related questions
- Document solutions in the ticketing system and knowledge base
- Identify recurring issues and feed them back to R&D
- Conduct 2- to 3-day training sessions for customers, sales partners, and internal teams at our training center
- Support selected customer visits and trade fairs on site, with approximately 10% travel.
Our expectations of you
Education
- Technical training, a degree, or comparable practical experience
Qualifications
- Explain complex technical concepts clearly over the phone
- Fluent in German and English
- Class B driving licence
- Work ethic and strong prioritization skills are important.
- All team members are expected to have strong communication skills.
- They should be able to concisely and accurately share knowledge with their teammates.
Experience
- Experience in technical support or servicing complex systems, ideally in robotics, automation, or intralogistics
What we offer
- Annual learning budget and a career that grows with Filics
- Opportunity to participate in the company
- 30 days of annual leave and EGYM Wellpass
- A modern office with a kitchen, cereal bar, and barista-made coffee
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
FILICS GmbH, based in Munich, is an advanced company focused on the development of autonomous mobile robots for the ground-level transport of pallets and other load carriers. Its solutions are specifically optimized for tight layouts and existing logistics environments, and are used in industrial production and logistics processes.
- Startup
- Electronics, Automatization
More jobs
These jobs might also interest you
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Participation in security analyses and assessment of applications and IT systems. Support in the design and implementation of technical security measures (e.g., WAF, Load Balancing, Firewall, etc.). Conducting and supporting penetration tests,...
