Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you support end users with IT incidents, record and classify incident reports, resolve 1st- and 2nd-level tickets, perform hardware and software installations/configurations, and maintain technical documentation.
Job Technologies
Your role in the team
- Competent support for users during IT disruptions.
- Recording and classification of IT incident reports.
- Processing of incoming tickets in 1st- and 2nd-level support.
- Assistance with the installation and configuration of hardware and software.
- Responsibility for the technical documentation.
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Our expectations of you
Education
- Successfully completed vocational training as an IT Specialist (m/f/d) for System Integration or equivalent qualifications.
Qualifications
- Solid knowledge of common Windows systems.
- Solution- and service-oriented way of working.
- Strong communication skills as well as teamwork.
Experience
- First professional experience in IT-Support is desirable.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Staff
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
