Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you log incoming requests and incidents into the ticketing system, analyze and resolve errors, install and configure software, handle customer inquiries, and escalate complex cases to 2nd/3rd level support.
Job Technologies
Your role in the team
- Registration of all incoming inquiries and disruptions in the ticket system.
- Analysis and resolution of error messages.
- Installation and configuration of software.
- Processing customer inquiries.
- Forwarding requests to 2nd and 3rd level support.
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Our expectations of you
Education
- Completed vocational training in information technology in the IT sector.
Qualifications
- Technical affinity.
- Very good knowledge of the MS Office suite.
- Good communication skills and a service-oriented approach to work.
Experience
- Initial professional experience in support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Mitarbeiter 1st Level Support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
