Job
In this role, you conduct IT field service operations, support users on-site with technical issues, install IT hardware, perform DGUV-V3 inspections, and document all actions precisely.
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Your role in the team
- A reliable IT service must also work directly on-site. When IT workstations need to be set up, moved, or reconfigured, technical issues at the user's location need to be addressed, or electrical equipment needs to be inspected, you come into play.
- As a Service Technician in Field Service / IT Field Service, you primarily operate at various customer sites. You perform technical field service tasks, support users on-site, and handle work related to IT workstation hardware. This includes IT relocations and reconfigurations as well as DGUV V3 inspections of portable electrical equipment. Additionally, you document your deployments and report relevant asset and hardware changes to the appropriate authorities.
- Your varied tasks include in particular:
- Technical support for users during on-site service deployments.
- Inspection and processing of technical issues directly on-site within the scope of the respective field service assignment.
- Execution of coordinated on-site assignments following internal commissioning and prioritization.
- Execution of technical field service operations at customer sites.
- Relocating and connecting as well as moving and reconfiguring IT workstation hardware.
- Conducting DGUV V3 inspections of portable electrical equipment.
- Identification and reporting of relevant asset and hardware changes during service deployments.
- Notification of hardware changes, relocations, and renovations for system recording by the responsible departments.
- Creation of reports and technical documentation as well as traceable documentation of the service interventions carried out, work, and results.
- Coordination and communication with users during service deployments.
- Training users on provided or customized IT hardware.
- Communication and coordination with internal and external specialist departments as well as local contacts.
Our expectations of you
Education
- Completed technical training or alternatively a comparable technical or IT-related qualification.
Qualifications
- You demonstrate a structured and independent way of working, technical understanding, and a strong service orientation.
- Additionally, you ideally bring the following:
- Technical understanding and willingness to familiarize oneself with the workflows and systems required for field service deployments.
- Proficient in Microsoft Outlook, Word, and Excel.
- Structured, reliable, and independent way of working.
- Strong communication skills and ability to work in a team.
- High willingness to travel and flexibility for predominantly field service assignments at various client locations, also multi-day if necessary.
- Class B driver's license (up to 3.5 tons).
- Good communication skills, both verbal and written.
- German language skills at least at C1 level.
- English language skills are desirable.
What we offer
- Structured and comprehensive onboarding into our IT service and field service processes.
- Mentorship program and personal support during onboarding.
- Modern technical equipment.
- Close collaboration with various internal departments and technical contacts.
- Cross-team collaboration within a motivated and open-minded team.
- Flat hierarchies and short decision-making paths.
- Space for your own ideas and suggestions for improvement.
- Varied role with a technical focus and direct contact with users.
- Long-term development prospects in a future-oriented company.
- The employment relationship is initially established on a fixed-term basis. Our goal is a long-term collaboration. If the candidate demonstrates the appropriate personal and professional suitability and the operational requirements are met, we aim to offer a transition to a permanent employment contract.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
bit GmbH, as a general contractor in data center construction, offers innovative solutions and a central point of contact for its clients. With over 600 successfully implemented projects since 1999, it has built an excellent reputation.
- Established Company
- Onsite, Hybrid
- Construction, Real Estate, Building Services
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