Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for professionally supporting users with software and hardware issues, handling incident reports, and managing user administration in Active Directory.
Job Technologies
Your role in the team
- Responsibility for the professional and expert support of users in software and hardware topics.
- Acceptance, prioritization, and categorization of fault reports and service requests, including the associated documentation.
- Troubleshooting via remote access or directly at the user's workstation.
- User and permission administration in Active Directory.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) in System Integration or a comparable qualification.
Qualifications
- Excellent knowledge of operating systems and user software.
- Solution- and service-oriented work approach as well as strong communication skills and team spirit.
Experience
- Initial work experience in the IT Helpdesk sector.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Helpdesk Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
