Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for managing complex IT services, coordinating service delivery, and developing solution concepts based on customer requirements for projects in Frankfurt.
Your role in the team
- For the support of our clients in the Frankfurt area, we are looking for a service-oriented personality with technical understanding and strong customer focus.
- As the central interface between the client and service delivery, complex IT services are managed and further developed.
- Central contact person (all genders) and interface between DATAGROUP and the clients served.
- Ensuring the agreed service and performance commitments.
- Support of customer projects from the proposal phase through to operation.
- Coordination of service delivery as well as management of internal and external partners.
- Analysis of customer requirements and development of suitable technical solution concepts.
- Management and monitoring of the agreed Service Level Agreements (SLAs).
- Coordination and optimization of ITIL-based service processes with clients.
- Responsibility for escalation management of the services supported.
- Ensuring the achievement of economic goals through KPI monitoring and efficiency measures.
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Our expectations of you
Education
- Successfully completed studies in Business Administration, Business Informatics, or a comparable qualification or certification.
Qualifications
- Very good overall understanding of IT services.
- Ideally ITIL certification.
- Confident demeanor as well as strong communication and presentation skills, even at management level.
- Very good knowledge of German at least (C1) as well as good knowledge of English (B2).
- Willingness to travel: approximately four business trips per month within the support area required.
Experience
- Several years of professional experience in the described area of responsibility.
- Extensive experience in independent customer support.
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What we offer
- An exciting and diverse role in a successful and growing company.
- A trusting working atmosphere with flat hierarchies, modernly equipped office space, and a culture of informal address in a team of friendly, helpful colleagues.
- Central location with good transport connections by train, bus, and car, including free parking facilities.
- Promotion of personal and professional development through, for example, internal training programs.
- Promotion of the internal department and company-wide team spirit through regular company events such as summer parties and Christmas celebrations, as well as sponsoring our employees' participation in sports events (including HafenCityRun in Hamburg).
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
Higher Take-Home Pay
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
About Your Employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
IT Service Manager
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
