Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Technologies
Your role in the team
- Providing first-level support for customers by telephone and on-site in the Windows environment.
- Ticket creation, classification, including tracking and maintenance.
- Support for administrators in 2nd and 3rd level support as well as the installation and administration of clients, applications and specialist programs.
- Responsibility for the professional and expert support of users in software and hardware issues.
- Acceptance, prioritization and categorization of fault reports and service requests, including the associated documentation.
- Responsibility for setting up the workplaces.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) for system integration or comparable qualifications.
Qualifications
- Knowledge of Microsoft applications.
- Solution- and service-oriented approach and ability to work in a team.
- Reliability, organizational skills and strong communication skills.
Experience
- Several years of professional experience in 1st-level support is desirable.
- Experience in IT application support as well as in Windows and cloud-based client environments.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Helpdesk Supporter
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
