Job
In this role, you handle technical inquiries in 2nd level support, assess feasibility, perform remote installations, create XML configurations, and generate reports to enhance communication between clients and development.
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Job technologies
Your role in the team
- Handling and processing of technical inquiries via the ticket system as well as the execution of 2nd level support.
- Communication with clients via phone, conference software, and ticketing systems.
- Assessment of the technical feasibility of customer inquiries.
- Interface between clients, consultants, and development.
- Creation and customization of XML configuration files.
- Remote installations as well as performing updates.
- Creation of reports with BIRT (optional) as well as the management and monitoring of hosting instances.
Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist in system integration or a similar qualification/study.
Qualifications
- Experienced in Windows or Linux as well as XML.
- Broad IT foundational knowledge as well as a high level of technical interest.
- Calm and professional demeanor in customer situations.
- Independent, reliable, and committed work ethic.
- Fluent German skills in spoken and written form.
Benefits
Higher take-home pay
Health, fitness & fun
Work-Life-Integration
Job locations
More about the recruiting agency
- 250+ Employees
- Recruiting Agency
- Full Remote, Hybrid, Onsite
- Recruitment Agency
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