Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical inquiries in 2nd level support, assess feasibility, perform remote installations, create XML configurations, and generate reports to enhance communication between clients and development.
Job Technologies
Your role in the team
- Handling and processing of technical inquiries via the ticket system as well as the execution of 2nd level support.
- Communication with clients via phone, conference software, and ticketing systems.
- Assessment of the technical feasibility of customer inquiries.
- Interface between clients, consultants, and development.
- Creation and customization of XML configuration files.
- Remote installations as well as performing updates.
- Creation of reports with BIRT (optional) as well as the management and monitoring of hosting instances.
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Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist in system integration or a similar qualification/study.
Qualifications
- Experienced in Windows or Linux as well as XML.
- Broad IT foundational knowledge as well as a high level of technical interest.
- Calm and professional demeanor in customer situations.
- Independent, reliable, and committed work ethic.
- Fluent German skills in spoken and written form.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Technical Customer Service Representative IT Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
