Job
- Level
- Experienced
- Location
- Lünen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the primary contact for mobile logistics applications, assisting users with issues, ensuring quality, testing new features, and creating clear documentation for end-users.
Job Technologies
Your role in the team
- In our 8-member team, you will be the primary contact for our mobile logistics applications - from daily support to continuous quality assurance.
- As a central point of contact, you support our users with all questions and issues related to the mobile order management & telematics system as well as the container management system.
- Analyze reported issues in a structured manner, develop solutions, and coordinate troubleshooting with external service providers and internal product management through our ticketing system.
- New features and updates actively support you: You create test cases and scenarios, conduct acceptance tests, and document anomalies in coordination with product management.
- Through targeted training and practical consulting, you support your colleagues in the optimal use of the systems.
- Create and maintain clear instructions for end users independently, and document troubleshooting and solutions in our intranet.
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Our expectations of you
Education
- Completed training in the commercial or IT field; practical experience in application support, support, or software testing is a plus.
Qualifications
- Structured and solution-oriented working style, as well as genuine enjoyment in competently assisting users—including drivers and dispatchers.
- Good communication skills in German; English skills are an advantage.
- Proficient handling of common MS Office applications as well as a strong IT affinity for working with various logistics applications.
Experience
- Ideally, experience with IT service management tools such as Jira and Confluence, as well as structured testing of IT applications.
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What we offer
- Security: Permanent employment from day one.
- Future-oriented: Working in a crisis-proof and forward-looking industry.
- Digital Learning: Comprehensive onboarding as well as soft skills training and e-learning offerings via our digital learning platform RECADEMY.
- Employee discounts: Reduced prices with many partner companies.
- Collegiality and Team Culture: For us, it's all about the 'we' — with flat hierarchies, respectful interaction, and genuine collaboration.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Remondis AG & Co.
At REMONDIS, we believe in the power of ideas. We turn waste into valuable resources, biomass into energy, and water into life. With more than 30,000 employees worldwide, we develop holistic solutions that balance progress with resource conservation. Together, we can make a difference, again and again, all over the world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Application support for logistics systems
- Location
- Lünen
- Working Model
- Onsite
- Diversity
- Open for all genders
