Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stuttgart
- Working Model
- Onsite
Job Summary
In this role, you will oversee IT infrastructure and end-user services, lead a small team, develop strategies, implement modernization efforts, and ensure stable operation of the IT landscape.
Your role in the team
- As Team Lead Infrastructure & End User Management, you are responsible for the overall IT infrastructure and end user services of Holtzbrinck Holding, supporting approximately 100 end users.
- You lead a small IT team both technically and disciplinarily, ensuring a stable, secure, and cost-effective IT operation.
- Due to the team size, you work hands-on on operational topics while maintaining a strategic perspective.
- You are the central point of contact for management and specialist departments, translating technical issues into clear decision-making bases and continuously developing the IT landscape in close collaboration with the international companies of the Holtzbrinck Group.
- Overall responsibility for the stability, availability, and quality of IT services
- Definition and further development of operational, support, and escalation processes
- Establishment and monitoring of service standards such as response times and support models
- Assessment of Risks in Infrastructure and End-User Area
- Decision-making on prioritization during disruptions and resource shortages
- Assessment of the existing IT infrastructure (current state)
- Development of target images for infrastructure and end user services
- Decision preparation for technology, architecture, and tool decisions
- Consideration of "in-house operation" vs. "external sourcing"
- Planning and implementation of modernization, migrations, and standardization
- Preparation of presentations as a basis for decision-making for management (e.g., investments, risks, options for action, roadmaps)
- Presentation of costs, benefits, risks, and alternatives
- Regular reporting on stability, risks, and progress
- Translation of technical matters into understandable decision logic
- Responsibility for IT budgets in the infrastructure and service sector
- Planning of investments and ongoing costs
- Selection, management, and evaluation of external service providers
- Contract and License Management
- Negotiation with providers
- Overall responsibility for IT projects within one's own area
- Definition of goals, schedules, and budgets
- Decision on approach, resources, and priorities
- Escalation of project risks to management
- Ensuring sustainable handover into operations
- Central contact person for management and specialist departments regarding infrastructure & support
- Coordination with other IT departments (e.g., applications, security, architecture)
- Responsibility for IT security, backup, and recovery strategies within one's own area
- Representative and Collaboration with the Holtzbrinck Group
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Our expectations of you
Education
- Completed degree in the IT field or a comparable qualification
Qualifications
- Solid knowledge of server, storage, network, and client infrastructures
- Security in budget, contract, and service provider management
- Strong communication skills and management confidence
- Hands-on mentality, decisiveness, and sense of responsibility
- Excellent German and English skills
Experience
- Several years of experience in managing IT infrastructure and End User Services
- Leadership experience in small to medium-sized IT teams
- Experience in IT service and operations management
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What we offer
- A responsible key role with high visibility within the company
- Freedom of design for the further development of the IT landscape
- Close collaboration with management and international group companies
- Short decision-making paths and a appreciative working environment
- Flexible working models and attractive framework conditions
- Numerous benefits (Wellpass, book allowances, canteen, JobRad, etc.)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Holtzbrinck Buchverlage GmbH
Holtzbrinck Buchverlage GmbH, based in Hamburg, is part of the Holtzbrinck Group and coordinates central tasks for various publishers. It provides support in strategic and operational matters for publishers such as S. Fischer and Rowohlt, but does not publish any books or audiobooks itself. Founded in 2017, the company has established itself as a key player in the publishing services industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
Team lead infrastructure & end user management
- Location
- Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
