Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Summary
In this role, you will install and configure hardware and software on-site at clients, support their technology, and manage rollout projects for clients, printers, and networking equipment.
Your role in the team
- Installation, configuration, and support of hardware and software at the customer's site (campus), as well as training customers in the operation of the deployed and installed technology.
- Ensuring a service-oriented customer support by prioritizing, analyzing, and resolving incidents.
- Execution of rollout projects in the areas of client, printer, telephony, and network technology.
- Carrying out support activities in the areas of incident and service requests, IMAC/R, as well as break & fix.
- Coordination with clients, suppliers, and service providers.
- Identification of optimization potentials as well as their implementation.
- Execution and documentation of commissioning tests as well as recording and acceptance of the services provided.
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Our expectations of you
Education
- Successfully completed technical vocational training or in the IT sector and initial professional experience as an IT service technician.
Qualifications
- Knowledge in telecommunications and networking.
- Strong performance, service, and customer orientation.
- Good oral and written communication skills.
- Reliability, sense of responsibility, and trustworthiness, as well as an independent, goal-oriented, and structured way of working.
Experience
- Experience in direct contact with business clients. Very good knowledge in hardware support (client/printer/network).
- Solid technical understanding and experience in documentation within a ticketing system, such as helpline.
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Benefits
Work-Life-Integration
More net
Job Locations
This is your employer
Ratiodata IT-Lösungen & Services GmbH
We, Ratiodata GmbH, are one of the largest system houses and technology partners in Germany. Our team consists of around 1,200 colleagues who are employed at 12 locations and branches throughout the country. We offer our employees a modern work environment as well as above-average social benefits.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT technician
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
