Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will be the point of contact for technical inquiries, independently handling service requests, analyzing error messages, installing software, and documenting technical issues.
Job Technologies
Your role in the team
- Contact person for all technical questions.
- Recording in the ticket system and independently handling service requests.
- Analysis and troubleshooting of error messages both via phone and remote support.
- Installation and configuration of software.
- Documentation of encountered error situations.
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Our expectations of you
Education
- Completed computer science education or a comparable qualification.
Qualifications
- Knowledge of the Windows environment.
- Strong communication skills as well as a high level of service orientation.
- High technical affinity.
Experience
- Initial professional experience in IT support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT staff User Help Desk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
