Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bad Zwischenahn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support requests for our cloud software, analyze and document them, create solution suggestions, and closely collaborate with 2nd level support to resolve issues.
Your role in the team
- You handle the intake of support requests from our customers via phone or email regarding our green solutions cloud software.
- You process and monitor support requests.
- You are responsible for analyzing, classifying, and documenting support requests.
- You create suggestions for entries in the support solution database.
- You support our customers in a service-oriented manner with all their concerns and advise them on our products.
- You resolve issues independently.
- You work with our 2nd Level Support.
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Our expectations of you
Education
- You have completed a technical or commercial apprenticeship.
Qualifications
- You possess very good IT skills and IT affinity.
- We expect a high degree of independence and commitment from you.
- In addition, you should possess strong communication skills, flexibility, and the ability to work well in a team.
- Accordingly, you should possess a strong service mentality, customer-oriented thinking, and excellent communication skills.
- Good knowledge of German and English is essential for our support team.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Green Solutions Software GmbH
Green Solutions Software GmbH is a specialized software company focused on the gardening industry. With a cloud-based omni-channel solution, the company enables centralized management of online and offline channels for garden centers, nurseries, and tree nurseries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software Support Staff
- Location
- Bad Zwischenahn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
