Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- You independently troubleshoot IT problems, document them in the ticket system and share your knowledge with the team via a knowledge base
- Tracking ticket quality from initial processing to successful error resolution is also part of your tasks
- You will work closely with IT Service Management and support them in the active coordination of major incidents and the tracking of escalation cases
- Communication with the service provider for repairs and orders for hardware components are also your responsibility
- You monitor business-critical applications and processes using a monitoring tool
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Our expectations of you
Education
- You have completed vocational training as an IT specialist or comparable training and ideally already have some experience in the area of IT support
Qualifications
- Good knowledge of MS Office, client operating systems (MS Windows 7/10) and AD (ActiveDirectory)
- You communicate confidently in German and English
- Coordination and organizational skills are among your strengths
- ITIL Foundation certification would be desirable
- Willingness (and suitability) to work shifts and weekends
- Determination and a customer-oriented way of working round off your profile
Experience
- You have experience using ticketing tools
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Benefits
Health, Fitness & Fun
More net
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Food & Drink
Work-Life-Integration
Job Locations
Location Hamburg
Germany
This is your employer
Hermes Germany GmbH
Hermes Germany is a leading logistics provider based in Hamburg. We partner with numerous online retailers and multi-channel merchants both in Germany and abroad. Our focus is on delivering packages nationwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
