Job
In this role, you analyze IT issues, handle support tickets in 1st and 2nd level support, set up Windows clients and mobile devices, while actively communicating with stakeholders.
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Job technologies
Your role in the team
- You reliably analyze incidents and ensure our standard IT systems are up and running again quickly.
- In 1st and 2nd level support, you keep things running smoothly and maintain an overview.
- Tickets don’t slip through the cracks. You prioritize and qualify them, and escalate them when needed.
- You are the first point of contact for our users, whether by phone, email, or ticket.
- You set up Windows clients and smartphones (Android & iOS) and keep them running smoothly.
- You have a solid understanding of Active Directory and confidently manage users, groups, and permissions.
- You also contribute to the M365, Intune, and Entra environment and enjoy thinking things through.
Our expectations of you
Education
- IT training and experience in the User Help Desk / 1st and 2nd level support.
Qualifications
- Proficient in working with Windows clients, both in administration and support.
- Clear in communication, close to customers, and happy to work as part of a team.
- You focus on solutions rather than problems and have a strong service mindset.
- You have very good German skills at a minimum C1 level for collaborating with stakeholders and specialist departments.
What we offer
- 30 days of vacation
- Flexible working hours
- Mobile Office
- Family-friendly benefits
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Vogel Communications Group ist einer der führenden Dienstleister für B2B-Kommunikation im deutschsprachigen Raum. Hauptsitz ist Würzburg. Mit vier Agenturen am Berliner Standort bietet die Gruppe umfassende Kommunikationskompetenzen. Die Angebote der Gruppe reichen von Fachmedien, Corporate Publishing, Social-Media-Services, PR, Messedienstleistungen, Netzwerken und Communitys bis zu Market Intelligence & Insights sowie einem hauseigenen Kongresszentrum.
- 1891
- Digital Agency
- Onsite
- Advertising, Marketing, PR · Media, Publishing
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