Job
In this role, you will handle support requests in the User Helpdesk, resolve issues through the ticket system, phone, and on-site, manage clients, and connect network devices.
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Your role in the team
- Participation in the user helpdesk / user support.
- Processing of disturbance reports and requests via the internal ticket system, by phone, remote maintenance, and on-site.
- Client management and software distribution.
- Connection of network end devices.
- Management and technical support of peripheral and end devices.
Our expectations of you
Education
- An apprenticeship as an IT specialist (w/m/d) for system integration or a comparable qualification or vocational training with experience in support.
What we offer
- Remuneration according to the collective agreement for the public service of the federal states (TV-L); classification is based on the scope of responsibilities and personal qualifications up to pay grade E 6.
- Social benefits in the public sector, an annual special payment in accordance with the regulations of the Collective Agreement for the Public Service of the Federal States (TV-L), as well as company pension schemes and asset-building benefits.
- 30 vacation days per year (based on a 5-day workweek).
- Day off on December 24th and December 31st.
- Very good accessibility with parking spaces for employees.
- Direct connection to public transportation as well as payment of a travel allowance for public transport.
- Discounted catering at the university cafeteria.
- Flexible working hours with generous regulations for remote work.
- Interesting and diverse activities in an innovative university environment.
- An interesting environment of a University of Applied Sciences with the mission to train qualified young professionals for the optimal fulfillment of public duties.
Benefits
Work-Life-Integration
Job locations
About your employer
The Hochschule für öffentliche Verwaltung und Finanzen Ludwigsburg is the largest educational institution for the public service in Baden-Württemberg, providing a comprehensive education in public administration. Since its establishment in 1999, it has trained over 2,900 students in various bachelor's and master's programs. The university plays a crucial role in securing the next generation for state and municipal administration as well as for financial and pension insurance.
- Established Company
- Onsite
- Education System
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