Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Halle
- Working Model
- Onsite
Job Summary
In this role, you will handle user requests in 1st-level support via phone and email, perform error analysis, and document requests in the ticket system for service-oriented assistance.
Job Technologies
Your role in the team
- Processing user inquiries in 1st-level support via phone, email, and ticket system.
- Telephone support for technical inquiries as well as initial diagnosis and error analysis.
- Recording, documenting, and tracking support requests in the ticket system.
- Qualified escalation of complex disruptions and inquiries to the appropriate support levels.
- Ensuring a service-oriented and solution-oriented support for users while adhering to defined Service Levels (SLAs).
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Our expectations of you
Qualifications
- Basic technical understanding in the IT environment as well as interest in digital technologies.
- Proficient handling of Windows environments and standard Office applications.
- Professional, service-oriented communication as well as strong customer and service orientation.
- Very good written and spoken German skills as well as a fluent language expression.
- Commitment, reliability, and a high level of service orientation complete your profile.
Experience
- Initial experience in end-user support or User Help Desk as well as familiarity with common IT systems is desirable.
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What we offer
- A secure job in a family-friendly company of the Sparkassen-Finanzgruppe.
- 30 vacation days and home office for your work-life balance.
- Enjoy the benefits of our company collective agreement with asset-building services and additional perks.
- As a family-friendly company, we subsidize daycare and after-school care.
- You will receive a monthly mobility allowance of €70 to cover your travel expenses.
- Job bike leasing, sports programs, and corporate health management.
- Regular employee events and shared experiences to strengthen team spirit.
- Advantages of our S-Travel World with a 5% travel price refund as well as shopping discounts on various products, services, tickets, and much more.
- In-house training sessions of our academy as well as individual external further education for personal and professional development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
S-Markt & Mehrwert GmbH & Co. KG
S-Markt & Mehrwert GmbH & Co. KG is a central service company of the Sparkassen-Financial Group, specializing in market and added value services. With over 1,300 employees, the company offers a wide range of services in the financial sector.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
User Help Desk employee
- Location
- Halle
- Working Model
- Onsite
- Diversity
- Open for all genders
