Job
In this role, you will support the management of a customized CRM application, create test sets, document changes, and handle internal customer requests from the ticket system.
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Job technologies
Your role in the team
- You will support our CRM Specialist (m/f/d) with the day-to-day management of our CRM application, which is used in a non-standard way, for example:
- Advising and supporting our internal customers with change and enhancement requests, and preparing and drafting IT requirements.
- Testing new application versions (including creating test sets in the testing tool).
- Documentation and communication of the application and any changes.
- Handling requests from internal customers via the ticketing system (Support).
- Support with administrative and organizational tasks.
Our expectations of you
Qualifications
- You are interested in technical solutions in the complex environment of diverse systems.
- You are proficient in MS Office products—and ideally SQL as well.
- You find it easy to express ideas and facts clearly and engagingly, both in writing and verbally, in your own words—without using AI.
- You are a quick learner, work independently and take ownership of your responsibilities, and approach tasks in a structured, solution-oriented manner.
- You are enrolled in a degree program in business information systems, media informatics, IT management, or a related field.
Experience
- Ideally, you already have some initial experience with a CRM system, a workflow management system, a ticketing system, and a test case management tool (e.g., Aqua or Confluence).
What we offer
- Attractive compensation with an entry-level hourly wage of €16.
- A good work-life-study balance, for example through flexible working hours and working from home.
- Support for your individual development through comprehensive onboarding and opportunities for professional growth.
- Modern, well-equipped workstations in our centrally located office near Berliner Straße subway station.
- Workplace health promotion, e.g. occupational health physician, flu vaccinations, and counselling services.
- Regular company events and sports activities, e.g. summer parties and Christmas parties, table tennis, yoga, company fun runs, etc.
- Creative and collaboration floor at SKPhub, including a fruit basket and a selection of drinks.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Topics you will work on
Job locations
About your employer
Wir sind der Kreditspezialist der Sparkassen. Als zentraler Verbundpartner wollen wir die Marktposition der Sparkassen im Bereich Auto- und Konsumentenkredite nachhaltig stärken. Rund 290 Sparkassen und mehr als 1.000 Händler der Auto- und Freizeitfahrzeugbranche vertrauen gemeinsam mit ihren Kunden auf unsere Leistungen.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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