Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint we've got huge goals.As a Tier2 Technical Support Engineer to join our team. The ideal candidate will have relevant experience and a strong technical background. This is a role that needs someone with a strong desire to be hands on and the patience to solve customer and partners concerns with a can-do attitude.
- What You'll Do
- Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools
- Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving
- Collaborate closely with the relevant R&D team, Partner Success, and operations departments to respond to customer escalations.
- Track, follow and improve SLA & KPIs to measure team success
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Our expectations of you
Qualifications
- Scripting in Bash/Python for management and automation tasks (including, but not limited to, configuration gathering, upgrades, log-parsing & analysis)
- A multitasker, hands-on problem-solver, and process oriented
- Have a can-do attitude, great communication skills, and a creative mind to solve problems
- Fast learner and passionate about adopting new technologies
Experience
- 3+ years of experience in technical support
- Hands-on experience with different operating systems (Linux preferred)
- Relevant experience and working in a Cloud & SaaS environment
- Experience with the following: AWS, Jenkins, Coralogix, SQL
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Job Locations
Location Berlin
Germany
This is your employer
Via Transportation, Inc.
Via is a leading company in the field of passenger transportation and IT systems. We offer innovative solutions for ridepooling. Our advanced technologies allow us to provide efficient and cost-effective transportation options.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
