Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Dresden
- Working Model
- Onsite
Job Technologies
Your role in the team
- Contact person for IT services in 1st level support
- Responsible for the initial analysis, as well as the collection and classification of inquiries in our ticket system
- Handling telephone and written inquiries
- Pre-qualification of inquiries / incidents with regard to urgency, business impact, contractual service level and, if necessary, handing over the tickets to engineering
- Use and maintenance of the existing knowledge database
- Solving inquiries and supporting PCs and printers in a client/server network environment
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Our expectations of you
Education
- Studying an IT-related subject
Qualifications
- Confident use of Windows and Microsoft Office
- Quick learner and systematic way of working
- Professional communication skills and very good expressiveness
- Enjoy a job that involves a lot of telephony
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
Location Dresden
Sachsen
Germany
This is your employer
SHD Group Holding GmbH
Over the past 30 years, SHD has developed as a leading company in the field of project planning, implementation and support of complex IT solutions. We are certified according to ISO 9001 and ISO 27001 and are a strategic partner of numerous leading manufacturers on the world market.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Werkstudent 1st Level IT Support
- Location
- Dresden
- Working Model
- Onsite
