Job
You will be responsible for providing technical support for our software solutions, analyzing and resolving issues, training customers in software usage, and documenting all cases in the ticket system.
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Job technologies
Your role in the team
- Technical support for our software solutions via phone, email, and remote access.
- Analysis and resolution of software issues as well as troubleshooting and fixing user inquiries.
- Training and onboarding of customers in the use of our software solutions.
- Support with the installation, configuration, and maintenance of the software.
- Close collaboration with the development and sales teams to efficiently implement customer requirements.
- Documentation of support cases in our ticket system and creation of solution approaches.
Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist or IT systems electronics technician, or a comparable qualification.
Qualifications
- Good knowledge of Windows operating systems and basic knowledge of databases (SQL).
- You are organized and able to explain technical matters clearly - via phone or email.
- Ability to work in a team and a friendly approach to customers.
- Good knowledge of German required.
Experience
- Experience in technical support, ideally in the field of CRM or ERP software.
- Career changers with IT experience welcome.
What we offer
- Secure job with a permanent contract in a growing company.
- Intensive onboarding and continuous training opportunities.
- Flexible working hours and the possibility to work partly from home.
- Flat hierarchies and an open corporate culture.
- Modern work equipment, company pension scheme, and additional employee benefits (e.g., JobRad).
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Dimmel-Software GmbH, founded in 1990 in Bautzen, is an established company specializing in modern software technologies. It offers tailored consulting and solutions in ERP, CRM, and accounting.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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