Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 49.000€ Gross/Year
- Location
- Bautzen - Budyšin
- Working Model
- Hybrid, Onsite
Job Summary
You will be responsible for providing technical support for our software solutions, analyzing and resolving issues, training customers in software usage, and documenting all cases in the ticket system.
Job Technologies
Your role in the team
- Technical support for our software solutions via phone, email, and remote access.
- Analysis and resolution of software issues as well as troubleshooting and fixing user inquiries.
- Training and onboarding of customers in the use of our software solutions.
- Support with the installation, configuration, and maintenance of the software.
- Close collaboration with the development and sales teams to efficiently implement customer requirements.
- Documentation of support cases in our ticket system and creation of solution approaches.
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Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist or IT systems electronics technician, or a comparable qualification.
Qualifications
- Good knowledge of Windows operating systems and basic knowledge of databases (SQL).
- You are organized and able to explain technical matters clearly - via phone or email.
- Ability to work in a team and a friendly approach to customers.
- Good knowledge of German required.
Experience
- Experience in technical support, ideally in the field of CRM or ERP software.
- Career changers with IT experience welcome.
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What we offer
- Secure job with a permanent contract in a growing company.
- Intensive onboarding and continuous training opportunities.
- Flexible working hours and the possibility to work partly from home.
- Flat hierarchies and an open corporate culture.
- Modern work equipment, company pension scheme, and additional employee benefits (e.g., JobRad).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Dimmel-Software GmbH
Dimmel-Software GmbH, founded in 1990 in Bautzen, is an established company specializing in modern software technologies. It offers tailored consulting and solutions in ERP, CRM, and accounting.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist - system integration
- Salary
- 35.000 to 49.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.24.087 to 31.804 € net/Year · Tax class I
- Location
- Bautzen - Budyšin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
