Job
- Level
- Experienced
- Location
- Lüneburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will assist employees on-site, resolve technical issues, and manage user accounts in Active Directory while providing on-site support and IT services.
Job Technologies
Your role in the team
- For our client in Lüneburg, we are looking for reinforcement for the IT support team. In this role, you will support employees directly on-site and ensure that workstations, devices, and IT services operate reliably.
- You work in a service-oriented manner, systematically analyze technical problems, and coordinate with internal teams and external service providers as needed. If you enjoy finding practical solutions and providing competent support to users, we look forward to receiving your application.
- You provide personal onsite support for users;
- They analyze and resolve hardware, software, and fundamental network issues;
- They diagnose hardware faults and carry out repairs or component replacements;
- They manage user accounts, access rights, and security settings in Active Directory.
- You handle, document, and escalate issues in 2nd-level support;
- They assist with the installation, configuration, and commissioning of PCs, peripheral devices, and network-based systems.
- They coordinate with external service providers and technical contacts;
- They implement security requirements and administrative procedures during workplace relocations.
- You perform IMAC activities (Install, Move, Add, Change) and test the configured workstations;
- They document changes, measures, and solutions carefully.
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Our expectations of you
Education
- You have at least two years of professional experience in onsite IT support or a comparable combination of education and relevant work experience;
Qualifications
- You communicate confidently in German and English, both orally and in writing;
- You have solid knowledge of Microsoft 365;
- You have basic knowledge of networks and network components;
- You can independently analyze and resolve hardware issues;
- An ITIL Foundation certification is advantageous;
- Certifications in Microsoft operating systems or Microsoft Office are desirable;
- You work in a service-oriented, team-oriented, and analytical manner;
- You communicate clearly and professionally and remain resilient even in challenging situations;
- You adapt quickly to changes and are motivated to learn new technologies;
- You possess a valid driver's license;
- You work independently, in a structured manner, and with a focus on results.
Experience
- You have experience with Active Directory, user accounts, and permissions;
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What we offer
- Vacation and Christmas bonuses;
- 30 days of annual leave;
- A structured onboarding process and a variety of further training opportunities, including LinkedIn Learning, corporate training sessions, and mentoring;
- Regular working hours with trust-based working time;
- Access to the SAI Library, our global hub for promoting practical AI deployment;
- Individual career and development opportunities within an international company;
- Access to a corporate benefits platform with offers in electronics, travel, fashion, and other categories;
- An employee referral program with attractive bonuses;
- A modern, dynamic, and multicultural working environment.
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Benefits
Higher Take-Home Pay
Job Locations
About Your Employer
Stefanini
Stefanini, 1987 in Brasilien gegründet, ist globaler Outsourcing-Anbieter von multilingualem Helpdesk Service und IT- Lösungen mit Standorten u.a. in den USA, England, Schweden, Deutschland, Belgien, Polen, Frankreich, Portugal und Rumänien.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT support technicians
- Location
- Lüneburg
- Working Model
- Onsite
- Diversity
- Open for all genders
