Job
- Level
- Senior
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the entire migration of our customers to the TrustPlatform. You plan migrations, coordinate internal teams, deliver integration guidance, and ensure successful go-live validation.
Your role in the team
- As a Migration Manager, you are the thread running through every migration: from the moment a customer shows interest in our new platform all the way through to post go-live stabilisation, you are their single point of contact.
- This role goes well beyond a standard onboarding profile - you drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts.
- Own the end-to-end migration of IDnow customers onto the TrustPlatform - managing customer relationships, internal teams, and risks - with rigour and autonomy.
- Own the migration of each account: plan, milestones, risks, weekly status.
- Sei der einzige Ansprechpartner für den Kunden vom Kick-off bis zur Übergabe an den Customer Success Manager.
- Coordinate Solution Engineers and the Onboarding team on complex migrations (multi-product, multi-country, regulatory constraints).
- Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare.
- Anticipate and escalate blockers before they impact the customer or timeline.
- Build migration playbooks to continuously improve our processes.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Proven track record managing complex migration or implementation projects involving multiple internal teams.
- Comfortable working with regulated customers: Banking, FinTech, Insurance, Telco.
- Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks - without being a developer.
- Strong transversal leadership: able to mobilize teams without hierarchical authority.
- German - fluent, required.
- You are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original for bullet points. - Technical terms with international usage may remain untranslated. - Always pay attention to correct grammar and a natural linguistic flow. Translate the following text precisely into English: English - professional level, required.
- Exposure to digital identity, KYC/AML, or eIDAS: a plus.
Experience
- 5+ years in a Post-Sales role in a B2B SaaS environment: Customer Success, Implementation Manager, Technical Account Manager, or equivalent.
This text has been machine translated. Show original
What we offer
- This position is based in Munich or in Berlin, Germany.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
IDnow
Wir sind einer der führenden Anbieter für Identifizierungslösungen wie AutoIdent, VideoIdent- und eSigning-Produkte in Europa. Unsere Lösungen garantieren europaweite Rechtskonformität und höchste Datensicherheit. Im Bereich Video-Identifikation von Kunden und elektronische Signatur waren wir die ersten, die eine rechtssichere Lösung ohne zusätzliche Hardware auf den Markt gebracht haben.
Description
- Founding year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Migration Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
