Job
In this role, you coordinate 3rd-level support requests, analyze incidents, and develop solutions. You are responsible for documentation and enhancing our web applications with new features.
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Job technologies
Your role in the team
- Coordination and management of incoming incidents in 3rd-level support.
- Analysis, evaluation, prioritization, and classification of disturbances and error messages.
- Technical error and log analysis as well as the development of solutions and workarounds.
- Coordination of incident management in close collaboration with 2nd-level support and development.
- Distribution and tracking of support cases within the support and development teams.
- Identification and derivation of bug issues from incident cases.
- Ensuring transparent documentation of incidents, workarounds, and solutions.
- Identification of error patterns and derivation of improvement measures.
- Active involvement in the further development of VISIT through the development of new features and extensions.
- Implementation of bug fixes and technical optimizations.
Our expectations of you
Education
- A completed STEM degree such as (Business) Informatics, Mathematics, Physics, or a comparable qualification, e.g., as an IT Specialist in Application Development.
Qualifications
- Solid knowledge of error, log, and root cause analysis is advantageous.
- Good knowledge of ASP.NET and SQL.
- Analytical thinking and strong problem-solving skills are desirable.
- Strong communication and coordination skills, as well as a professional approach to clients and internal contacts.
- Independent, reliable, and service-oriented work approach.
- Very good German and good English skills.
Experience
- Good to very good knowledge and professional experience in the development and maintenance of web applications with C#/.NET.
- Experience in 3rd-level support for web applications is an advantage.
- Experience in incident management as well as in coordinating support cases is an advantage.
What we offer
- Mobile working & flexible working hours: Work when, where, and how it fits into your life.
- Attractive salary package for a standard 40-hour workweek and 30 days of vacation.
- Individual development opportunities & lifelong learning at the ASTRUM IT Academy through internal and external training series, further education, or our ITalks on current topics by developers for developers.
- Company pension scheme & health insurance with a €300 health budget per year, referral to specialist appointments & medical video consultations.
- Health initiatives with regular offerings as part of corporate health management.
- Mobility: Jobrad, subsidy for the Deutschlandticket, free parking.
- Regular employee events such as summer festivals for the whole family.
- A collegial working atmosphere including a 'Du' culture up to the CEO as well as flat hierarchies.
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
ASTRUM IT is a privately-owned software company located in the Medical Valley Erlangen. We have been developing our own software products and offering engineering and IT consulting services for Healthcare, Public, and Security since 1992. Our customers appreciate our diversity and see us as a partner in the implementation of creative IT solutions.
- 50-249 Employees
- 1992
- Digital Agency
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.0
- Career growth
- 4.6
- Engineering
- 3.7
- Working conditions
- 3.8
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