Job
In this role, you will be responsible for onboarding new clients, managing and enhancing their IT infrastructures, and addressing 2nd-level support requests while engaging in exciting Microsoft 365 projects.
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Job technologies
Your role in the team
- Responsibility for the successful implementation of customer projects
- Independent onboarding of new clients
- Operation, monitoring, and further development of our clients' IT infrastructures
- Processing customer inquiries (2nd level support)
Our expectations of you
Education
- Completed vocational training in the IT sector or a comparable degree
Qualifications
- Independent work and enjoyment in solving IT problems
- Solid basic knowledge in the area of networking, firewalls & IP routing
- Professional communication with clients, suppliers, and partners
- Excellent spoken and written German skills
- Interest in the latest technologies and personal development
- Teamwork skills and enjoyment of customer contact
- Ideally, you have already worked with solutions from Veeam, Trend Micro, and Fortinet.
Experience
- Several years of experience as an IT administrator at an IT service provider
What we offer
- Become part of an innovative IT service provider specializing in managed services, handling IT operations on-site or in the cloud for exciting clients.
- With us, you have the opportunity to develop personally and to expand your skills, for example, in the area of Microsoft 365.
- In doing so, you can draw on your colleagues' extensive experience and take a leading role from the very beginning in real client projects.
- Your perspective with us:
- Exciting client projects
- Independent work with increasing responsibility
- Expertise in Microsoft 365 and other cloud technologies
- Training and Certifications
- Working at one of Germany's top Managed Service Providers
- An incredibly friendly team with a passion for technology
- Regular company events such as hiking day, B2Run, Christmas party
- Free parking in our parking garage, bicycle storage & subway connection
- Complimentary beverages
- The overall package at a glance:
- Agile employer with an open and highly motivated team as well as collegial cohesion
- High-quality equipment such as state-of-the-art devices & company pool vehicles
- Hybrid work model of office and remote work
- Excellent development opportunities
- Attractive and performance-based compensation
- Flexible and family-friendly working hours
- 30 days of vacation
- Activity with essence and sustainability
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Founded in 2007, Merkl IT GmbH is an experienced Managed Service Provider specializing in supporting medium-sized companies with their IT infrastructure. The company particularly focuses on proven IT security solutions.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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