Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you provide technical support for government customers, manage queries via Jira, analyze flight data, identify issues, and collaborate closely with various teams to develop solutions.
Job Technologies
Your role in the team
- Support for our government sector: Provide advanced technical support for government and defense-related clients and ensure the reliable operation of our Twister, Nexus, and Reliant systems across a wide range of mission scenarios.
- Technical Ticket Management: Handle customer inquiries via Jira Service Management, create structured technical documentation, and work closely with R&D and Engineering to solve complex technical challenges.
- Analysis of flight data and system diagnostics: Interpret flight logs, telemetry, and diagnostic data, identify sources of errors, verify system integrity, and recommend appropriate corrective actions.
- Cross-team collaboration: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales, and Training to understand customer requirements, optimize processes, and improve service quality.
- Continuous learning and product knowledge: Stay informed about new features, components, and functionality enhancements to continuously expand your technical expertise and support quality.
- Continuous Improvement: Contribute to the development of internal knowledge bases, create troubleshooting guidelines, and propose process optimization suggestions to sustainably enhance efficiency and service quality.
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Our expectations of you
Qualifications
- Strong communication skills and enjoyment of cross-departmental collaboration as well as direct interaction with clients.
- Familiar with Jira Service Management, Confluence, and ERP systems such as NetSuite.
- Fluent in German and English, combined with an analytical, structured, and solution-oriented working approach.
Experience
- Extensive experience in flight log analysis as well as proficient troubleshooting of hardware, firmware, and software.
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What we offer
- Employer-funded occupational pension scheme: We support you so that you can start planning for your future today.
- Flexible working hours: Through trust-based working hours, you not only shape your working time but also take responsibility for your work-life balance.
- Bike leasing: We support you in staying mobile and healthy in an environmentally conscious way.
- Corporate Benefits: Your opportunity for attractive offers and discounts with renowned providers and brands such as Adidas, Apple, Expedia.
- Employee events: We not only want to grow together but also celebrate our successes together.
- Lunchcard: We sponsor your daily lunch budget.
- Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and takes you to our location, with return trips at the end of the workday.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Quantum-systems Gmbh
Quantum-Systems GmbH began focusing on the development and production of autonomous transition aircraft for civilian purposes in January 2015. This was a smart move that has positioned the company as a leader in this growing industry. Autonomous transition aircraft are an important part of the future of aviation, and Quantum-Systems GmbH is at the forefront of this exciting new technology.
Description
- Company Size
- 50-249 Employees
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Aviation, Space Travel
Technical Support Engineer - Flight Data and Analysis
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
