Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Freelancer
- Salary
- 30 to 40€ Gross/Hour
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you actively support onsite services, handle incidents and service requests, install hardware, maintain printers and WLAN scanners, and assist with ITSM processes according to ITIL.
Job Technologies
Your role in the team
- They support the customer in the daily operations of onsite support.
- You can expect a diverse environment with exciting IT projects, modern technologies, and a wide range of requirements in the enterprise sector.
- Receipt, processing, and documentation of disturbances and service requests via telephone, email, or ticket portal.
- Installation, repair, and replacement of hardware and software (PCs, printers, etc.).
- Carrying out data migrations and basic configurations.
- Management of the Windows-based print server and printer landscape in the SAP and Office environment.
- Setup and maintenance of WLAN handheld scanners as well as PBX system technology.
- Support in the expansion and documentation of ITSM processes according to ITIL.
- Maintenance of technical documentation (wiring, patch panels, site layouts, etc.).
- Patching network cabinets and handling structured cabling.
- Participation in Knowledge and Incident Management.
- Remote support (e.g., via TeamViewer).
- Prioritization and classification of incidents according to existing guidelines.
- Collaboration with colleagues as well as forwarding to 2nd-/3rd-level groups.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Good knowledge of Windows client and server operating systems.
- Very good knowledge of German as well as good knowledge of English.
- ITIL v3 or v4 certification.
Experience
- Several years of practical experience in IT support or Service Desk environment.
- Experience with ticketing systems (ideally Helpline).
- Experience in Knowledge Management.
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What we offer
- Type of employment: Freelancer / Independent contractor.
- Location: Hamburg.
- By arrangement / as soon as possible.
- Hourly rate: €30-40 gross.
- Duration of assignment: Planned for 2-3 months.
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Job Locations
This is your employer
everience GmbH
Die everience GmbH in Darmstadt ist Teil des europäischen Konzern NEURONES, der seit 30 Jahren im IT Markt profitabel wächst. Der Fokus liegt im ersten Schritt auf PC- und Helpdesk-Services, die den größten Anteil des Konzernumsatzes von NEURONES abbilden und durch starke Innovationen eine gute Differenzierung ermöglichen. Als junge und dynamische deutsche Niederlassung agiert die everience GmbH seit 2015 erfolgreich in der DACH-Region sowie in den Benelux-Staaten.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Service Desk IT Technician
- Salary
- 30 to 40€ Gross/Hour
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
