Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wetzlar
- Working Model
- Hybrid, Onsite
Job Summary
As a Technical Support Engineer, you will assist partners with Windows-based software, resolve issues, perform installations, and provide training and technical consultancy in administration tasks.
Job Technologies
Your role in the team
- Technical support for selected infrastructure software based on Windows for our retail partners.
- First- and Second-Level Support for software solutions such as backup, mail server, email archiving, security solutions, as well as remote monitoring & management.
- Analysis and troubleshooting of technical issues with subsequent solution finding via email, remote support, and telephone.
- Consulting our corporate clients and partners on all technical issues related to our products.
- Conducting installations and webinars for our software solutions.
- Creation of new and translation of existing Knowledge Base articles for software administration.
- Providing feedback to the development departments for product and process optimization.
- Support with internal IT administration of the network environment.
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Our expectations of you
Education
- You have completed training in the IT field, a degree in computer science, or several years of experience in technical support or IT administration.
Qualifications
- Windows environments, software solutions, and networks are your professional home.
- You know that a hard reset has nothing to do with sports, a timeout affects not only children, and a bus topology does not describe a new bus stop. You understand why 'My internet is not working' is not an adequate description of the problem, yet you patiently and purposefully find the appropriate solution.
- Even under pressure, you stay organized, communicate clearly, and impress with friendliness, composure, and technical expertise.
- IT is not just a profession for you, but a true passion, especially when it comes to overcoming challenges or finding creative solutions.
- English in a professional environment is second nature to you, even when it comes to technical topics.
Experience
- Ideally, you have experience in some of these areas: Active Directory, Backup & Restore, Email Archiving, Microsoft 365 / Exchange (Online or On-Prem), IT Security, Automation & MSP Tools, PowerShell, SQL Databases, or Virtualization.
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What we offer
- A appreciative corporate culture with people who love their work and embody teamwork.
- An open and straightforward work environment where you can feel comfortable. Opportunities for participation: You can actively contribute to advancing our growing company — with flat hierarchies, short decision-making paths, and open doors.
- Independent work with the opportunity to take on responsibility quickly.
- Attractive compensation and comprehensive social benefits - whether full-time or part-time.
- Development: We offer you continuous internal and external training opportunities to promote your specializations.
- Security and dynamism: With us, you get the stability of an established and successful company as well as the agility of a rapidly growing environment.
- Flexible working models: We offer an attractive hybrid solution between home office and office presence.
- Health and Fitness: Whether it's a mental health program or a weekly team training session with a personal trainer.
- Shared experiences: You meet your colleagues not only at work but also during regular team events.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ELOVADE Deutschland GmbH
ELOVADE Deutschland GmbH, based in Wetzlar, is a renowned value-added distributor that supports IT service providers, system houses, and MSPs across Europe. The company employs over 150 staff and offers comprehensive consulting and support in the areas of IT security and automation solutions. Since 1995, ELOVADE has been recognized for its long-standing expertise and numerous awards in the IT industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Specialist for System Integration Technical Support Engineer
- Location
- Wetzlar
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
