Job
In this role, you will take full ownership of a critical Salesforce platform, work on integrations, automations, and support complex troubleshooting to continuously enhance the platform's capabilities.
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Your role in the team
- This is a senior individual-contributor role with Salesforce as its clear primary focus.
- You will own and continuously develop one of Exasol's most business-critical platforms.
- Deep knowledge of Salesforce Sales Cloud, Service Cloud, and Salesforce CPQ is mandatory.
- The role combines hands-on Application Management with platform ownership: configuration, L2/L3 support, automation, integrations, troubleshooting, governance and major Salesforce initiatives.
- You will also manage selected enterprise applications throughout their lifecycle and contribute to the responsible adoption of emerging Salesforce capabilities such as Agentforce and Salesforce AI.
- Own Salesforce end-to-end and act as a senior subject-matter expert for business and technical stakeholders.
- Drive the Salesforce roadmap, major enhancements, integrations and transformation initiatives.
- Provide deep expertise across Sales Cloud, Service Cloud and CPQ, including complex quote-to-cash processes.
- Translate and challenge business requirements and design scalable, maintainable, and secure solutions.
- Take hands-on ownership of L2/L3 support, complex troubleshooting and root-cause analysis.
- Manage Salesforce configuration, Flow automation, data model, roles, permissions, reporting, and data quality.
- Ensure integrations, releases, testing and operational handovers are properly managed.
- Identify technical debt, risks and opportunities to improve automation, usability and platform adoption.
- Evaluate Agentforce and other Salesforce AI capabilities and support their controlled introduction where they provide business value.
- Manage selected enterprise applications across their lifecycle, including evaluation, implementation, operation, optimization, renewal and retirement.
- Evaluate new applications based on business fit, architecture, integration, security, compliance, cost and operational sustainability.
- Manage software vendors and implementation partners and support renewals and commercial evaluations.
- Lead cross-functional application initiatives and coordinate business teams, IT, Security, and external partners.
- Ensure managed applications comply with ISO 27001, GDPR and relevant EU AI Act requirements.
Our expectations of you
Education
- Master's degree in Information Technology, Computer Science, another science-related field, Management, Business Administration or a comparable discipline.
Qualifications
- Deep expertise in Salesforce Sales Cloud and Service Cloud; Salesforce CPQ and quote-to-cash processes.
- Strong hands-on knowledge of Salesforce configuration, Flow, data models, permissions, reporting, integrations, and release management.
- Knowledge of ISO 27001, GDPR, and the EU AI Act in the context of AI-enabled enterprise applications.
- Strong stakeholder and project management skills.
- Fluent English, both written and spoken.
- Relevant Salesforce certifications, such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or CPQ-related certifications.
- German language skills.
Experience
- Minimum 8 years of substantial Salesforce experience in complex enterprise environments.
- Proven experience leading Salesforce implementations, integrations, transformation initiatives or major platform enhancements.
- Strong experience with application support, incident management and root-cause analysis.
- Experience with Agentforce, Einstein, or other Salesforce AI capabilities.
- Experience with Revenue Cloud / Revenue Cloud Advanced or Omni-Channel.
- Experience with Jira and Confluence.
What we offer
- End-to-end ownership of one of Exasol's most important enterprise platforms.
- The opportunity to shape our Salesforce roadmap and commercial processes.
- Deep involvement across Sales Cloud, Service Cloud, CPQ, integrations and automation.
- Exposure to emerging capabilities such as Agentforce and Salesforce AI.
- The opportunity to lead significant Salesforce initiatives with a high degree of autonomy.
- Ownership of additional enterprise applications across their lifecycle.
- Close collaboration with senior stakeholders across an international organization.
Topics you will work on
Job locations
About your employer
Die Exasol AG ist führender Hersteller von analytischen Datenbanksystemen. Das Kernprodukt ist eine auf In-Memory-Technologie basierende Software für professionelle, parallele und schnelle Datenanalysen. Exasol bietet branchenunabhängig umfassende Lösungsszenarien für Business Intelligence, Customer Insight und Data Warehousing bis hin zu komplexen Predictive Analytics in Echtzeit.
- 2000
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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