Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take on 1st and 2nd level support, assisting employees via phone and remote tools, setting up PC workstations, and managing mobile devices effectively.
Job Technologies
Your role in the team
- The support team is responsible for receiving, processing, and resolving all technical inquiries. Among their core tasks are:
- Acceptance and execution of 1st and 2nd level support via phone, remote support tool, and directly at the user's workstation.
- Assembly and disassembly of PC workstations.
- Setup and management of mobile devices, including notebooks, smartphones, tablets, using Mobile Device Management.
- Inventory and distribution of various hardware.
- Communication with external partners regarding procurement and escalations.
- Forwarding employee improvement suggestions to the responsible internal team.
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Our expectations of you
Education
- You have completed training as an IT specialist for system integration (m/f/d) or a comparable qualification in the IT field.
Qualifications
- You bring service orientation as well as good communication skills and the ability to explain complex technical issues clearly.
- You have negotiation-level proficiency in German, both spoken and written.
- Teamwork, commitment, and strong communication skills are part of your personality.
- An independent and self-reliant working style, combined with a high level of service orientation and analytical thinking, complete your profile.
Experience
- You have professional experience in IT support / Service Desk or application management.
- You have solid knowledge of client operating systems and experience working with Microsoft 365 applications, particularly in the areas of Exchange Online, SharePoint, Teams, and OneDrive.
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What we offer
- Modernly equipped workplace in the House of German Business in the heart of Berlin.
- Opportunity for mobile working and flexible working hours.
- Employer-funded occupational pension scheme.
- 30 days of annual leave.
- Subsidy for public transport ticket.
- Discounted food in our in-house canteen.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Deutscher Industrie- und Handelskammertag (DIHK)
The German Industry and Commerce Chamber Association (Deutsche Industrie- und Handelskammertag e. V.) is a private, nonprofit organization whose members are primarily the 79 German industry and commerce chambers. These chambers are public entities themselves, so by joining the association, businesses can have a direct impact on policymaking in Germany.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT specialist IT support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
