Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will support users in 1st and 2nd level, perform troubleshooting analyses, and document errors. You will also handle ITIL-compliant transitions and apply your knowledge of Citrix and Windows Server systems.
Job Technologies
Your role in the team
- Support in the 1st & 2nd Level support.
- Extensive on-site user support.
- Implementation of switches according to ITIL.
- Support in troubleshooting.
- Analysis and documentation of encountered error situations.
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Our expectations of you
Education
- Completed vocational training in the IT sector.
Qualifications
- Very good knowledge in the application of Citrix.
- Good command of English.
- Forward-looking working style, strong communication skills, and service orientation.
Experience
- Extensive professional experience in IT support, particularly with current Windows Server operating systems.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st & 2nd Level
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
