Job
In this role, you handle the technical implementation of Agent F for large clients, directly liaise with departments, and ensure that the software goes live on time with a smooth migration process.
Job summary
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Job technologies
Your role in the team
- You will sit exactly where sales, customer success and engineering meet.
- When a larger customer signs, you make sure they get precisely the product they need, and that it goes live.
- Du verstehst ihre Finanz- und Betriebsabläufe, konfigurierst und erweiterst Agent F entsprechend, steuerst die Datenmigration und die Integrationen, begleitest das Projekt bis zum Go-live und bleibst, bis die Erweiterung funktioniert.
- This is operational work within customer projects.
- You will be the technical counterpart for the customer's finance, IT and operations teams, the person who knows what was promised and what is possible, and the one who brings back to engineering (as clear, prioritised requirements) whatever cannot be solved on site.
- On key accounts, the CEO is in the room, and the whole team pulls together.
- Our north star is live ARR: how many companies have signed, gone live, are satisfied and have started paying, and from there, how many stay and grow with us.
- Every commercial role at Agent F is measured against that chain.
- For you, that means time to live and the ARR of the accounts you bring live.
- Own scope, plan and delivery from kick-off to verified go-live for your accounts: stakeholders, timeline, risks, decisions.
- Map the customer's data, run the imports, reconcile totals against the source, and connect Agent F to the systems the customer retains.
- Verify the result with the customer before go-live.
- Workflows, rules, automations and custom logic on the platform, configured to match the customer's way of working.
- Run the technical workstreams with the customer's finance, IT and operations teams; document decisions and keep everyone informed.
- Turn what customers need into specified, prioritised requirements for engineering; validate delivered features with the customer.
- Identify and prepare the next step in each account (the next entity, module or process) together with the account owner.
- Track the hours you deliver per account against what was sold and keep delivery within the agreed effort.
- For example, a corporate subsidiary signs with a go-live date tied to its next month-end.
- You would scope the migration, map and import the history, reconcile it with the customer's controller, configure the approval workflows, connect the bank feed, and run the first close with them (within the SLA), while documenting the two product gaps you identified as clear requirements for Engineering.
Our expectations of you
Qualifications
- You are hands-on with data, mappings, configuration, and integrations, and are comfortable reconciling a migration yourself.
- You do not need to be a software engineer.
- Du kannst uns durch eine Implementierung führen, die du durchgeführt hast: Was der Kunde benötigte, was schiefgelaufen ist, wie du den Go-live erreicht hast und was du anders machen würdest.
- You are calm with customers, precise with engineers, and persistent about going live.
- Implementation or technical project management of ERP, accounting, finance, or operations software for corporate or mid-sized business customers.
- Data migration: mapping, import, reconciliation against the source, validation with the customer.
- Configuration of business software: workflows, rules, permissions, integrations.
- Working with finance teams: understanding the chart of accounts, closing processes, and what needs to reconcile.
- Running projects with multiple stakeholders: plan, risks, decisions, communication.
- Writing clear requirements for engineers and validating what they deliver.
- German and English; daily use of AI tools in project and data work.
Experience
- You have five or more years of experience in technical implementation, solutions consulting, or IT project management for business software (ERP, accounting, finance, or operations systems), with hands-on experience delivering customer projects.
- Experience with SQL, scripting, or low-code tools; integrations with banking, payroll, or procurement systems; hands-on experience with month-end and year-end close; consulting or customer success experience with SaaS products.
What we offer
- In your first months, you would take over an onboarding in progress, bring it live within the SLA, and document the process.
- You would then own your next accounts from kick-off, build the migration and configuration playbook with engineering, and feed the first clear requirements into the roadmap.
- We would look for customers live on time and reconciled, fewer issues after go-live, requirements that ship, and hours delivered within what was sold.
- You take pride in customers who are live and whose numbers reconcile.
- When a go-live blocker, a failed migration, or a month-end issue puts a customer deadline at risk, you take ownership, contain the impact, work with engineering on the fix, and verify the result with the customer before considering the issue resolved.
- Customer commitments shape how we work.
- You are willing to interrupt planned work, respond promptly, and stay engaged when an onboarding commitment or a financial deadline is at risk.
- That requires flexibility beyond normal working hours as part of agreed coverage.
- You keep people informed and see the issue through to a verified recovery or an explicit handover.
- This is a founding role in a small team.
- You report to the CEO and work daily with the Growth & Sales Managers who own the accounts, with the Head of Sales on what was sold, and with the engineering team on what the product can do.
- You will use AI tools in project, data and documentation work and remain responsible for the result.
- Everyone shares responsibility for the whole company and the customer outcome.
- Du übernimmst die wichtigsten Aufgaben oder alles, was gerade brennt – auch Aufgaben außerhalb deines Fachgebiets.
- You take initiative, bring in the right expertise and stay involved until the problem is resolved.
- Customer impact and urgency determine where you focus.
- The role is full-time and based in Berlin.
- We work from our offices in Neukölln and Mitte and expect regular presence there.
- Hybrid arrangements with regular days in the Berlin office are possible in exceptional cases.
- Travel to customer sites is part of the role.
- German is required.
Topics you will work on
Job locations
About your employer
Agent F GmbH, based in Berlin, is an advanced company specializing in the development of AI-driven ERP software. This software aims to enhance the financial and business processes of European start-ups as well as small and medium-sized enterprises. By automating bookings and generating reports, Agent F simplifies the management of corporate data.
- Startup
- Internet, IT, Telecommunication
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