Job
In this role, you administer and configure the BMC Helix ITSM platform, manage user setup, implement customizations, and assist integrations in a multi-tenant environment.
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Your role in the team
- You administer and configure our BMC Helix ITSM platform in day-to-day operations and as part of onboarding additional partners in their own dedicated tenants.
- You manage user administration (users, groups, roles, and a multi-tenant permissions setup, such as a company/tenant structure).
- You configure service catalogs, SLAs, notifications, email management, and master data for each tenant, and implement or adapt customizations in the AR system (forms, filters, active links, guides)—from analysis and development through to deployment.
- You support the integration of SSO/LDAP connections and interfaces, email setup for each tenant, and contribute to data migration (master data, open tickets, etc.).
- You conduct regression tests across all tenants to ensure the stability of ongoing operations and handle error analysis and incident resolution in 2nd-level support.
- You carefully document your work and the configurations you create, and hand over secure environments for ongoing operations.
Our expectations of you
Qualifications
- We’d be happy to review your certifications (e.g., BMC accreditations, ITIL Foundation).
- You have very good German and good English skills.
- You have a good knowledge of AR systems (forms, filters, guides, permissions, deployment of customizations).
- You are confident working in agile or hybrid project environments.
- Your knowledge of CMDB, SLA management, and ITSM processes based on ITIL is a plus.
- You stand out for your analytical thinking and your ability to translate requirements into robust, reusable solutions.
- You are a team player.
Experience
- You have several years of experience with BMC Helix ITSM (Smart IT, Mid Tier, AR System) in an administration or development role. You can demonstrate this through hands-on experience/projects involving multi-tenant setups in Helix (tenant concepts, company-based data modeling, multi-tenant permissions, etc.).
- You have experience with the Helix Innovation Suite/Deployment (BMC Deployment Packages, basic knowledge of Docker/Kubernetes).
- You have experience with integrations such as SSO (SAML/OAuth), LDAP, REST APIs, and email management.
What we offer
- Excellent city-center location with convenient access to public transportation, plus a Germany-wide public transport pass at a discounted rate.
- Flexibility through the option to work remotely up to three days a week using a company laptop, workations, sabbaticals, and trust-based working hours.
- Performance-based compensation in accordance with the company collective agreement: scheduled salary increases, regular collective pay rises, family allowances, and a Christmas bonus.
- Subsidy for private retirement provision in the form of a direct insurance policy.
- 31 days of annual leave, plus time off on Christmas Eve and New Year’s Eve.
- Option to use the WDR cafeteria and discounts at various restaurants in Cologne city center.
- Annual company events planned by us (e.g., WDRmg and the WDR Summer Festival).
- Partnership with Urban Sports Club.
- Childcare and care services for dependents, coaching services, crisis counseling, and preventive healthcare.
Topics you will work on
Job locations
About your employer
Die WDR mediagroup GmbH (WDRmg) ist die kommerzielle Tochtergesellschaft des Westdeutschen Rundfunks (WDR). Sie vermarktet und verwertet WDR-Programme und Inhalte weiterer Partner auf allen Verbreitungswegen. Das Kerngeschäft bildet die Werbezeitenvermarktung für die WDR-Hörfunkwellen 1 Live und WDR 2 sowie die Vermarktung der TV-Sponsoring-Umfelder in Das Erste.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Media, Publishing · Internet, IT, Telecommunication
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