Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Potsdam
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for customers using the CRM software CATCH, handling inquiries, providing technical support, and facilitating communication between the team and partners.
Your role in the team
As a Customer Support Representative, you are in direct contact with our clients and the primary point of contact for supporting our business partners in using our software.
- Direct technical support via phone and email.
- Ensuring smooth information exchange between team members, clients, and third parties.
- Interface between Business and Development.
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Our expectations of you
Qualifications
- Customer orientation and proactive problem-solving behavior.
- Independent, goal-oriented work style.
- Excellent communication skills.
- Negotiation-level proficiency in German, both spoken and written.
- Technical understanding.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Prof4Net GmbH
Prof4Net is a provider of innovative, custom IT products for the automotive industry. Our CRM system "CATCH" is one of the most widely used solutions in German automotive retail. Even after 17 years of our company's existence, we have maintained the spirit of a startup - with a young team that works solution- and customer-oriented.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Customer service representative - CRM system CATCH
- Location
- Potsdam
- Working Model
- Onsite
- Diversity
- Open for all genders
