Job
In this position, you lead a cross-location team and are responsible for the Backbone infrastructure operation, managing technical processes, and coordinating projects for network maintenance and development.
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Job technologies
Your role in the team
- Technical, organizational, and disciplinary leadership of the cross-site Backbone team (13 employees at the Augsburg, Nuremberg, and Munich locations), including supporting, training, and developing team members.
- Strategic responsibility for the operation, availability, and further development of the backbone infrastructure (IP/MPLS, WDM, and transport networks).
- Responsibility for the technical remote service of backbone network technology, including installation, configuration, maintenance, troubleshooting, and operation of the associated network management and monitoring systems, as well as the related processes.
- First point of contact for escalations involving customers, partners, system suppliers, and internal stakeholders.
- Ensuring 24/7 service availability and compliance with agreed customer SLAs through demand-based capacity, resource, and staffing planning.
- Management and evaluation of manufacturers, suppliers, and external service providers.
- Management, prioritization, and coordination of operational, migration, expansion, and conversion projects in close collaboration with planning and specialist departments.
- Ensuring and continuously developing quality management by defining, monitoring, and optimizing relevant quality, service, and performance indicators (KPIs).
- Supporting department management with budget planning, budget control, and budget monitoring.
Our expectations of you
Qualifications
- Solid foundational knowledge of network topologies, as well as market and product knowledge in backbone technologies (IP/MPLS, routing, switching, and WDM).
- Strong communication and leadership skills, with a confident manner when dealing with internal and external stakeholders.
- Strong customer and service orientation combined with a pronounced commitment to quality.
- Independent, structured, and responsible approach to work, with strong organizational skills and the ability to foster a performance-, customer-, and quality-oriented team culture.
- Fluent German and good written and spoken English skills.
- Willingness to regularly visit the three team locations.
Experience
- Ideally, several years of leadership experience in the telecommunications or carrier environment, as well as proven experience in the functional and/or disciplinary management of technical expert teams.
What we offer
- Flexible working hours: Early bird or night owl? Tailor your working hours to suit you and your role.
- Hybrid working: Enjoy the freedom of working remotely from anywhere in Germany and become part of our on-site team at your assigned location.
- Regular office hours are an integral part of how we work together.
- Vacation: A little relaxation, please? With us, you get 30 days of vacation, plus two additional days off for Christmas and New Year’s Eve.
- Working time model: With flex days, you can reduce your weekly working hours to suit your needs.
- Flexible Benefits: Through our flexible benefits platform, you receive a monthly budget that you can use according to your needs with a range of attractive partners—for example, in sports, shopping, and lifestyle.
- Professional development: We place great importance on your individual growth.
- You’ll find a wide range of professional development opportunities with us to support your personal growth!
- On top of that, M-net offers two days of individual learning time per year (e.g. for a language course).
- Health: Your health matters to us—we support it with JobRad, ergonomic consultations, and much more.
- Employee discounts: Benefit from our corporate benefits program and discounts on M-net products and plans.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
M-net is a regional telecommunications provider specializing in modern telecommunications solutions for private and business customers. The company operates its own fiber optic networks in Bavaria and offers a variety of services, including voice and data services as well as site networking.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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