Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Onsite
Job Summary
In this role, you will advise on IT hardware and assist with orders, perform installations and configurations, conduct troubleshooting, and manage onsite printing and media technology support.
Job Technologies
Your role in the team
- Consultation on hardware and accessories in the myIT portal as well as support with order entry.
- Goods receipt, order picking, and preparation of new IT devices. Installation of operating systems, software, and hardware components.
- Data backup of user profiles and data, as well as operational handover including a brief training session.
- Reinstallation, maintenance, and troubleshooting of client systems (including software updates, backup & restore).
- On-Desk support as needed, as well as handling and escalation of disturbance tickets in the myIT portalSupport for standard and non-standard software as well as common Windows applications (e.g., Office, ThinkCell, Adobe).
- Support of Microsoft SharePoint and assistance with virtualization.
- Management and provisioning of loaner devices from the hardware pool.
- Support for encryption solutions such as Safeguard LAN Crypt and BitLocker as well as PKI management.
- Processing warranty cases, hardware installation/reinstallation, and replacement of defective LAN cables.
- Creation of tickets for failed WLAN access points.
- Support with IT relocations (cabling, small transports within the building).
- Maintenance of the myPrint multifunction printers (troubleshooting, monitoring, technician deployments, driver packages).
- Maintenance of media technology in meeting rooms (projectors, audio devices, cabling).
- Administration of Outlook Meeting Room Calendars.
- Support for Microsoft Teams, Teams Meeting Rooms, and Teams Telephony.
- Support of SmartMobiles (access management, installation, troubleshooting) as well as mobile internet (URA/UMTS).
- Return of old devices and accessories, securing user data, CERT-compliant data deletion, as well as proper disposal or recycling according to customer specifications.
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Our expectations of you
Education
- Completed vocational training in the relevant field.
Qualifications
- Basic knowledge in at least one of the following areas: network infrastructure, storage infrastructure, hardware or operating system integration, implementation / logs / NMS.
Experience
- Initial experience in IT services, first-level support, or project support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Cs2 ITEC GmbH & Co. KG
Founded in 1988, Cs2 ITEC GmbH & Co. KG is an experienced company in the IT and engineering sector, providing tailored services across various industries.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist Onsite Support / Client Services
- Location
- Frankfurt
- Working Model
- Onsite
- Diversity
- Open for all genders
