Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will address customer inquiries across various channels, analyze IT issues, and install as well as maintain hardware and software. You will document cases and actively contribute to IT projects and support processes.
Your role in the team
- First point of contact for customer inquiries (phone, email, ticket system)
- Analysis and resolution of IT issues, installation and maintenance of hardware/software
- Documentation of support cases and maintenance of the knowledge database
- Participation in IT projects and further development of our support processes
- Exchange and collaboration within the team, participation in training sessions and events
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Our expectations of you
Education
- Training in the IT field or comparable professional experience
Qualifications
- Knowledge in installation, configuration, and maintenance of IT systems, already gained in IT support.
- Organizational talent, service orientation, and strong communication skills for customer contact
- Self-initiative, team skills, and enthusiasm for further education and new technologies
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What we offer
- Freedom for personal responsibility, independently shape your tasks and solutions.
- Flexible hybrid work model that combines remote work and office presence according to preference.
- Family and work in harmony: flexible working hours for personal needs
- Free training courses ensure your continuous development
- Unforgettable team events for genuine cohesion
- Managers who listen, understand, and communicate at eye level
- Performance bonus that really pays off
- Wear clothing that suits you
- Company parking lot for stress-free commuting
- Brightly lit office environment for a feel-good atmosphere
- Appreciative team culture at eye level
- Efficient application process: fast, fair, and transparent
- Secure, growing employer - owner-managed, debt-free, future-proof
- Optional: Job ticket included for your commute
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Benefits
Work-Life-Integration
Job Locations
This is your employer
comito solutions GmbH
Als Full Service IT Dienstleister bieten wir bereits seit 2002 passgenaue IT-Lösungen für Ihr Unternehmen. Egal ob Expertenwissen, Support oder IT Outsourcing, für fast jede Fragestellung haben wir eine gute Antwort parat. Sie haben ein Problem – wir erarbeiten die Lösung dazu.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
