Job
- Level
- Junior
- Location
- Karlsruhe
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take on technical 1st level support for customer inquiries regarding Linux and Windows servers, including troubleshooting, problem-solving, and identifying upselling opportunities for IT products.
Job Technologies
Your role in the team
- You take responsibility for technical support requests and ensure that they are resolved to the satisfaction of our customers.
- You answer calls, chats, and emails in a positive, empathetic, and friendly manner.
- You consider the customer holistically and advise each customer individually.
- You recognize the upselling potential across a wide range of our products.
- You ensure that the Linux / Windows servers of the clients are always accessible, either through initial fault analysis and troubleshooting assistance over the phone or by forwarding requests via a Jira ticket to the data center.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist or possess a comparable qualification, along with solid knowledge in the IT environment.
Qualifications
- You have knowledge in the administration and configuration of Linux and Windows servers, as well as in the administration of complex interconnected IT systems.
- Terms such as MX entries, DNS records, and domain management are as familiar to you as the most common internet applications and web standards.
- You possess the ability to combine a high degree of initiative with teamwork and to keep the goal in mind even in stressful situations.
- Good English skills are an advantage.
Experience
- In addition, you bring initial experience in telephone and written customer support, as well as sales engagement.
- Ideally, you already have experience working with Parallels Plesk and setting up and configuring MS Outlook Exchange.
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What we offer
- At some locations, a subsidized canteen and various free beverages.
- Modern office spaces with excellent transportation links.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous opportunities for further training and development.
- Various health offerings, such as sports and wellness courses.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
1&1 Internet AG
With our strong brands 1&1, GMX, WEB.DE and mail.com, we are the leading provider of consumer applications in Germany with over 30 million active users. We make communication even safer - with up to 500 million incoming e-mails per day! With our advanced security facilities, we ensure that your data is always protected. So you can relax and concentrate on the really important things.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.4Workingconditions
4.4Engineering
2.7Culture
3.5
Customer Service Representative - 1st Level Server Support
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
