Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Norderstedt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the first point of contact for clients using the WOWIPORT ERP system, assist with technical challenges, coordinate interfaces, and conduct error analyses to optimize the billing processes.
Job Technologies
Your role in the team
- You are significantly involved in the development of the new business field "Billing in the ERP system WOWIPORT by Dr. Klein".
- You support your colleagues with technical or professional challenges.
- You are the primary contact person for our clients and our team.
- You handle application-specific, technical inquiries and keep our clients and team informed.
- You coordinate the interface functions between our own systems and the ERP system of our clients.
- You will take over the error analysis in collaboration with internal and external contacts.
- You support the data exchange between the Techem and customer systems for the creation of apportionment statements.
- You create requirements for optimization, further development, and new development.
- You support the Customer Service Management in technical, processual, and organizational coordination.
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Our expectations of you
Education
- You have a commercial/technical qualification, a completed degree, or are a specialist with expertise, ideally in the housing/energy industry or the heat metering service sector. Career changers with professional experience in ERP systems, data exchange, metering service providers, or heating cost billing are also welcome.
Qualifications
- You are eager to assist our clients with advice and support and always keep an overview.
- You are curious and committed.
- You possess professional competence, team spirit, and are communicative.
- You speak German fluently.
- You have extensive knowledge of MS Office.
Experience
- You have experience in application support/IT support, ideally with the ERP system WOWIPORT from Dr. Klein.
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What we offer
- Welcome to the team: Digital "Welcome Call" for all new employees, a 2-day onboarding event, personalized onboarding plans and shadowing opportunities, quick assumption of responsibility, creative freedom, and friendly colleagues who are ready to support and advise.
- Techem Work Culture: Working at one of the leading companies in the digitalization of the energy transition in buildings, short decision-making processes, flat hierarchies, an open 'Duz' and corporate culture, regular digital communication formats from management, 30 days of vacation, special leave and payments, a company laptop, travel allowance, asset-building benefits, and a subsidy for company pension schemes.
- Personal development at Techem: Opportunities to unleash your creativity and skills, diverse ways to advance both as a specialist and as a leader, such as through our systematic development program "STEP" or a varied seminar program within our "Techem Academy".
- Employee well-being: Flexible working hours, remote work, support for work-life balance (e.g., childcare, eldercare, mental health with "heycare"), discreet social counseling via "PER|SPECTIVE", free online tutoring with "ubiMaster", a modern working environment as well as free water, Fairtrade coffee and tea at all locations, good transport connections, subsidized canteen at the headquarters in Eschborn, diverse event formats, Techem leasing bike, an active health management "Techem Vital" (e.g., courses, discounted fitness offers, free employee counseling), and discounts through participation in the "Corporate Benefits" program.
- Design of the energy transition: a digital and dynamic environment, forward-looking projects, new technologies and working methods, as well as room for ideas to advance the energy transition, good networking and collegial cooperation for shared success and synergies.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Techem GmbH
At Techem, we provide smart solutions for increased energy efficiency in buildings. This helps us to avoid emitting approximately 6.5 million tons of CO2 each year. We are actively working to make a difference for our customers and the environment in over 20 countries worldwide.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
ERP Support Specialist
- Location
- Norderstedt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
