Job
In this role, you will serve as the technical contact for clients, analyze and resolve IT issues, administer Windows servers and virtual systems, and assist in the technical onboarding of new customers.
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Job technologies
Your role in the team
- You are the technical contact for our customers and support them with questions and issues related to their IT environment.
- You analyze disruptions and technical errors, systematically identify causes, and find suitable solutions.
- You handle technical customer inquiries in 1st and 2nd level support and reliably accompany them until resolution.
- You assist new clients with their technical onboarding and ensure a clean setup of their systems.
- You install, configure, and administer virtual server systems.
- You administer Windows Server within our customer environments.
- You manage Exchange, Citrix, and SQL applications and assist with technical issues that arise.
- You work closely with your colleagues and involve the appropriate internal contacts in the case of more complex disruptions.
- Once you are sufficiently trained in your area of expertise, you will participate in on-call duty together with your colleagues.
Our expectations of you
Education
- You have completed training as an IT specialist for system integration, a relevant degree, or an equivalent qualification.
Qualifications
- You are familiar with structured analysis and troubleshooting of technical issues from 1st- or 2nd-level support.
- You have already installed, configured, or administered server systems.
- You are familiar with Citrix XenCenter.
- You have already worked with SQL Server Management Studio.
Experience
- You have professional experience in system administration, technical IT support, or a comparable IT environment.
- You have practical experience in Windows Server administration.
- You have experience in direct customer contact and can communicate technical issues clearly.
- You have experience with the Exchange Admin Center.
What we offer
- The position is organized in a hybrid model.
- On Tuesdays and Thursdays, you work together with your team at our location in Neuss.
- After your technical onboarding, you will participate in on-call duty in rotation with your colleagues.
- An on-call week runs from Monday to Sunday.
- On weekdays, the on-call duty is from 5:00 PM to 8:00 AM, and all day on weekends and public holidays.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
ResMed is a pioneer in the development of innovative solutions for sleep and respiratory therapy. This allows patients to live healthier lives and avoid hospital stays.
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Industry, Production
Employer reviews
- Working conditions
- 4.0
- Team culture
- 4.0
- Career growth
- 3.3
- Engineering
- 3.0
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