Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Harsewinkel
- Working Model
- Onsite
Your role in the team
- You are responsible for 3rd level support for the global CLAAS sales companies, regional centers and importers for technical questions regarding the CLAAS Diagnostic System (CDS).
- You will be responsible for recording, processing, tracking, finding solutions and providing feedback on technical inquiries.
- They provide technical information and system-side solutions for the international CLAAS after sales network.
- You prepare and publish software updates including the release notes.
- You are responsible for accepting new diagnostic features on the vehicle and supporting special inspections with CDS involvement.
- Your area of responsibility also includes supporting international sales partners and supporting the field service on site in the event of special machine incidents.
- On-call service during the harvest season in coordination with the CSP expert teams of the respective product groups is a matter of course for you.
- You support the experts in after sales and technical development in finding solutions for the machines.
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Our expectations of you
Education
- You have a degree in mechatronics or comparable.
Qualifications
- Good CLAAS product knowledge is desirable.
- You have very good knowledge of German and English; good knowledge of French is desirable.
- Knowledge of project management is desirable.
- We require good knowledge of common MS Office applications.
- Willingness to work on weekends during the harvest periods as well as on business trips lasting several days rounds off your profile.
Experience
- You already have experience in vehicle diagnostics.
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Job Locations
Location Harsewinkel
33428 Nordrhein-Westfalen
Germany
This is your employer
CLAAS Gruppe
CLAAS ist einer der weltweit führenden Hersteller von Landtechnik. Unsere modernen Erntemaschinen, Traktoren, Pressen und landwirtschaftlichen Informationstechnologien helfen, die steigende Nachfrage nach Nahrungsmitteln, Energie und Rohstoffen zu bedienen.
Description
- Founding year
- 1913
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Technical Support Engineer
- Location
- Harsewinkel
- Working Model
- Onsite
