Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Kiel
- Working Model
- Onsite
Job Summary
In this role, you will execute hardware rollouts within a complex IT environment, process tickets, resolve issues in 1st and 2nd level support, and assist customer inquiries both remotely and on-site.
Job Technologies
Your role in the team
- You are an enthusiastic service technician (all genders) and eager to successfully apply your skills in IT support and hardware rollouts? Then you are exactly right with us!
- Execution of a large hardware rollout in a versatile system landscape in Hamburg or Kiel.
- Processing tickets in accordance with SLAs.
- Troubleshooting within the scope of 1st & 2nd Level Support remotely or directly on-site.
- Receiving and processing customer inquiries via phone, email, or at our customer service desk.
- Maintenance of asset data.
- Forwarding of disturbances to downstream units.
- Support of IT projects.
- Continuous optimization of operational processes and structures.
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Our expectations of you
Qualifications
- Enjoyment of independent work.
- Motivation to further develop yourself in the IT world.
- Basic knowledge of Windows and Office environments.
- Advanced knowledge of standard hardware.
- Communication and teamwork skills.
- Good German language skills, both spoken and written (at least C1 level).
Experience
- Experience in 1st and 2nd Level Support is advantageous.
- Experience in remote support would be desirable.
- Experience in phone support and familiarity with ticketing systems is advantageous.
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What we offer
- In the heart of Hamburg: central location and good transport connections.
- Health is important to us: Our company focuses on promoting health, supported by our occupational psychologist, subsidies for workplace glasses, and much more.
- Personal Growth: Promotion of personal and professional development, e.g., through offering the ITIL Foundation certification after a successful probation period.
- Free travel: subsidy for the Deutschlandticket, "JobRad" leasing.
- Secure future prospects: company pension scheme subsidy and working in a safe environment.
- Overlooking the Elbe: Modernly equipped office building with height-adjustable desks at every workstation.
- No bucks, no bucks: 'Employee Referral' bonus upon successful hiring of your recommendation as well as attractive discounts through our Corporate Benefits.
- Fitness at the grassroots: In-house gym with personal trainer and yoga class at Brandshofer Deich, as well as sponsorship of participation in sporting events (including HafenCity Run in Hamburg).
- Celebrating together: Regular company events such as summer parties and Christmas celebrations.
- ONE DATAGROUP: Positive working atmosphere at eye level.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
rollout technician
- Location
- Hamburg, Kiel
- Working Model
- Onsite
- Diversity
- Open for all genders
