Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support tickets, resolve client and network issues, manage user permissions in Microsoft environments, and assist with rollouts and security measures.
Job Technologies
Your role in the team
- Receiving, prioritizing, and processing IT support tickets (phone/remote)
- Analysis, troubleshooting, and resolution of client, network, and software issues
- User and Rights Management in Microsoft Environments
- Installation, configuration, and maintenance of clients, peripheral devices, and standard software
- Participation in rollouts, updates, system migrations, and IT security measures
- Documentation of technical procedures and escalation of complex cases to 2nd/3rd level support
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Our expectations of you
Education
- Completed IT apprenticeship or computer science degree (e.g., IT specialist system integration)
Qualifications
- Good fundamentals in Windows and network environments (TCP/IP, DNS, Active Directory)
- Analytical thinking, technical affinity, and customer-oriented work approach
- Strong communication skills and a structured approach to ticket systems
Experience
- First-level support or system administration experience is desirable
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What we offer
- Permanent employment in a modern, professional IT company
- Use of modern tools, clear processes, and a technically demanding environment
- Varied tasks with real development opportunities
- Further training and certifications (e.g., Microsoft, network technology)
- Flexible working hours, short decision-making processes, and a collegial team
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Comnovis Consulting GmbH
Comnovis Consulting GmbH provides tailored IT and management solutions, assisting companies in digitizing and optimizing their business processes. Their focus is on practical and sustainable consulting approaches.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
1st-level supporter
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
