Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you develop ITIL processes in Jira and Confluence, manage external partners, monitor incident management, and coordinate solutions during disruptions while continuously improving service quality.
Job Technologies
Your role in the team
- You are the director for our software solutions. Your focus is on stable processes, targeted management of our external partners, and ensuring high service quality in daily operations.
- You monitor the operational performance of our partners in incident and problem management. In the event of critical disruptions, you serve as the central escalation point, coordinate the solution finding with the manufacturers, and ensure that root causes are addressed sustainably.
- You build our ITIL processes (Incident, Problem, Change, Release) specifically for the application environment in Jira and Confluence and continuously develop them further.
- You manage application manufacturers and SaaS providers based on defined SLAs. You conduct regular service reviews and ensure the contractually agreed quality.
- You maintain the application inventory and are responsible for budget planning and license management for ongoing operations.
- You moderate changes, maintain the release calendar, and ensure in collaboration with the application owners that updates are delivered safely and in a coordinated manner to the business units.
- You implement access management processes, analyze KPIs (e.g., MTTR, SLA compliance), and professionally prepare audits (security, licenses, documentation).
- You accompany the incremental development of existing services. For larger projects, you work hand in hand with our IT project managers.
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Our expectations of you
Education
- Degree in (Business) Informatics, Business Administration, or a comparable IT qualification.
Qualifications
- You enjoy creating structures in which software functions optimally and can effectively lead external partners to success.
- You bring extensive practical experience in IT application or service management. You know how to manage incident and problem management processes without executing the operational implementation yourself.
- You are familiar with common frameworks and have ideally already mapped active service processes in Jira and Confluence.
- You can clearly enforce requirements and quality standards with manufacturers and are a confident point of contact for our specialist departments.
- You work data-driven (KPIs), think process-oriented, and have an eye for commercial details (licenses/budget).
- You are solution-oriented, assertive in escalation situations, and maintain an overview even with complex issues.
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What we offer
- You will have a lot of creative freedom, define standards for our application landscape, and sustainably build our service structures.
- You work in a modern cloud/SaaS environment where you can focus on state-of-the-art methods instead of legacy structures.
- Your work contributes to ensuring IT stability, which makes the expansion of renewable energy sources possible — including its meaningfulness.
- Genuine teamwork with short decision-making processes and close collaboration between architecture, project management, and operations.
- Flexible working through hybrid models and trust-based working hours.
- Attractive conditions through a framework collective agreement with collectively regulated remuneration components.
- Balanced work-life with 30 vacation days and flexible working hours.
- Individual development opportunities as well as extensive training programs.
- Additional benefits such as company pension scheme, corporate benefits, and a monthly benefits budget of €50 (for sports, mobility, or shopping).
- A strong team spirit in a forward-looking industry where we work together on the energy transition.
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
Alterric GmbH
Alterric GmbH focuses on the development and operation of renewable energy projects, particularly in wind and photovoltaics. The company operates over 2,400 megawatts and has an extensive project pipeline.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT Application Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
